Shipping Policy

Last updated: 2 October 2026

This Shipping Policy applies to orders placed with Maison Riveaux, operated by LF DIGITAL LLC.

Business address: 1045 Collins St, Melbourne, FL 32935, United States
Contact: contact@maisonriveaux.com

Delivery Destinations

Maison Riveaux delivers throughout the European Union.

Available delivery options for your specific destination will be displayed during checkout.

Dispatch Origin

Orders are dispatched from our international fulfilment facilities located in China.

The United States address of LF DIGITAL LLC is our business address and does not represent the dispatch origin of our products.

Information regarding returns is provided separately in our Returns & Refunds Policy.

Processing and Delivery Times

Our standard estimated delivery timeframe is:

8–14 business days

This is the estimated timeframe for your order to arrive at the delivery address provided during checkout.

Business days do not include Saturdays, Sundays or applicable public holidays.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather, peak shopping periods or other logistical disruptions.

Where applicable consumer law provides additional rights regarding delivery times, those rights remain unaffected.

For consumers in the European Union, we will deliver within the period agreed with you or, where no different period has been agreed, without undue delay and generally no later than 30 days after the contract is concluded, as required by applicable consumer law.

Shipping Charges

Standard shipping is free throughout the European Union.

Any applicable shipping charges for alternative or optional delivery services, where available, will be clearly displayed before you complete your purchase.

We do not add undisclosed shipping charges after checkout.

Taxes and Import Charges

The total amount charged by Maison Riveaux will be displayed during checkout.

Depending on the destination and applicable customs and tax rules, an international shipment may be subject to taxes, duties or other import-related requirements.

Where applicable, information regarding charges collected by Maison Riveaux will be presented during checkout.

Any rights you have regarding mandatory price and charge disclosures under applicable consumer law remain unaffected.

Tracking Your Order

Where tracking is available for your shipment, tracking information will be provided electronically after the order has been processed and the relevant tracking information becomes available.

Tracking information may take some time to become active after the carrier receives the shipment.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at:

contact@maisonriveaux.com

Please include your order number so that we can investigate the shipment.

Where an order is delayed, lost or otherwise not delivered, we will work with the relevant shipping or fulfilment provider and provide any remedy required under applicable consumer law.

For EU consumer orders, where applicable, you may request delivery within an appropriate additional period if an order has not been delivered within the agreed timeframe.

Where applicable law permits termination of the purchase because of non-delivery, any reimbursement due will be processed without undue delay.

Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible at contact@maisonriveaux.com and provide your order number and information showing the condition in which the package or product arrived.

We will review the matter and provide the appropriate solution in accordance with our Returns & Refunds Policy and applicable consumer law.

Orders Marked as Delivered

If tracking indicates that your order has been delivered but you have not received it, please check the delivery location and, where appropriate, with other members of your household or building.

You may then contact us at contact@maisonriveaux.com with your order number so that we can investigate the shipment with the carrier.

This process does not limit any mandatory consumer rights you may have.

Address Changes

Customers are responsible for providing complete and accurate delivery information when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible at contact@maisonriveaux.com.

We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has entered fulfilment or has been dispatched.

Undeliverable or Unclaimed Packages

If a shipment is returned because the address provided was incomplete or incorrect, delivery was refused, or the parcel was not collected, please contact us.

We will review the circumstances and inform you of the available options.

Any additional charge will only be applied where permitted by applicable law and where you have been appropriately informed.

Risk During Delivery

Where Maison Riveaux arranges delivery to a consumer, responsibility for loss or damage during transit remains with us until the goods are received by you or by a person you have designated to receive them, subject to any exceptions provided by applicable law.